SDK & Implementation Errors

1. Unable to Edit Entries in Visual Builder

Summary
When attempting to edit entries through Visual Builder, content updates may fail to apply or editing controls may behave inconsistently. This disrupts content validation workflows and prevents teams from safely previewing personalized content prior to publishing.

Root Cause
An outdated Live Preview SDK version was used in the init method, resulting in compatibility issues with the current Visual Builder implementation.

Resolution

• Verify the Live Preview SDK version in the implementation.
• Upgrade to the latest supported SDK version.
• Ensure the init method aligns with the current documentation.
• Redeploy the application.

Verification
Entries can be edited successfully within Visual Builder without rendering or update issues.

2. Unable to Set Default Audience Option via Backend Code

Summary
When configuring an audience selector within a Personalize implementation, the expected default audience may not be automatically selected during initial load. This affects audience targeting consistency and validation during testing.

Root Cause
Insufficient implementation details were provided to determine the backend configuration required to programmatically set a default audience.

Resolution

• Validate audience configuration logic in backend code.
• Confirm how audience selection is being initialized.
• Provide complete setup details for further troubleshooting if required.

Verification